Well... How many people were on that flight with you? If you have the right to go in the lounge then everyone else does, and obviously that's not going to work

Well... How many people were on that flight with you? If you have the right to go in the lounge then everyone else does, and obviously that's not going to work. In addition, the lounge is for those who pay for it, not for those whose flight gets cancelled. If I paid for it and all of a sudden the lounge is full of people because a flight got cancelled I wouldn't be happy. It's your right to never fly United again, but I don't think the staff was unreasonable. Also, there is no way to know if they were actually rude, or if you were rude first because they cancelled your flight and you asked in the wrong way.