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>Instead, the service rep offered to refund Fearns the difference between his first-class ticket and an economy ticket So he paid the cost of first class but f
by olodus 10y ago
>Instead, the service rep offered to refund Fearns the difference between his first-class ticket and an economy ticket
So he paid the cost of first class but flied economy and when they get called out on it they think all they need to do is compensate for the difference? With the way he was treated?!
How can you call yourself "Customer care specialist" and think that is a way to treat customers?
- jamiethompson 10y agoNot only that, if you're downgraded and the policy is to refund the difference then you as a customer shouldn't have to ask for a refund, it should just happen. As a business, you literally could not get away with this kind of behaviour in Europe.
- JustSomeNobody 10y agoHe contacted the CEO and got the CCS instead, so I imagine what happened was the CEO handed this off to Customer Care and said give them the difference in price and be done with it.