https://hbr.org/2015/12/how-southwest-airlines-hires-such-dedicated-people https://hbr.org/2015/12/how-southwest-airlines-hires-such-de... "At Southwest, for e

https://hbr.org/2015/12/how-southwest-airlines-hires-such-dedicated-people https://hbr.org/2015/12/how-southwest-airlines-hires-such-de... "At Southwest, for example, we talk about hiring not for skills but three attributes: a warrior spirit (that is, a desire to excel, act with courage, persevere and innovate); a servant’s heart (the ability to put others first, treat everyone with respect and proactively serve customers); and a fun-loving attitude (passion, joy and an aversion to taking oneself too seriously.)"