I understand that corporations like airlines are doing difficult things that very few groups are doing, and theres alot of logistics involved, including but not

I understand that corporations like airlines are doing difficult things that very few groups are doing, and theres alot of logistics involved, including but not limited to spiky gas prices and coping with the disparities between dozens of international policies and financial regulations. Stuff happens and people and companies mess up soemtimes. (to be clear, I don't consider this most recent event with the doctor a mess up, its an unexcusable event and way to treat a human being, and they deserve the criticism and then some) but it's not the fact that United airlines is constantly late for its flights, overbooking, switching gates due to disorganization leaving customers on connecting flights on their same airlines scrambling across multiple terminals only to find they were 2 minutes late and United doesnt have the courtesy to acknowledge their own systematic failure and wait for its customers, or the fact that its providing horrible customer service all around. It's the ATTITUDE they have about it. Everytime a company messes up, you have an opportunity to actually leave a really great impression by handling it well. Alot of good reviews on Amazon, restaurants and otherwise actually result form an initial messup, but the customer going out of their way to comment with how they were impressed they were with the way they handled it. United has a blatant "we provide this to you and you obviously dont have any other choice, so deal with it" attitude. And while its somewhat true, its rubbing salt in the wound of its customers and being semi belligerantly braggatory about their stance to abuse its customers because it's one of the only choices around. They don't notify customers when planes are late, they don't apologize, they don't initialize alternate routes, they don't apologize when they kick you off flights, they dont work with other airlines to reroute you and will make you wait days to get another flights. They don't wait for you when their own planes arrive late and other ones reroute to a new terminal for a connecting flight. Their customers are in a constant state of scramble and uncertainty. This attitude has never worked out well in history in capitalistic environments or otherwise. This on top of the interview I saw of the CEO yesterday and his passive attitude about the whole thing, in addition to the leaked emails telling the United Airlines employees they did the right thing, is just the icing on top of the cake failure (thats all I got right now).