Here's a link to the CEO's original/first email supporting the staff: http://www.independent.ie/world-news/north-america/revealed-the-letter-from-united-airlin

Here's a link to the CEO's original/first email supporting the staff: http://www.independent.ie/world-news/north-america/revealed-the-letter-from-united-airlines-boss-defending-employees-after-passenger-was-dragged-from-plane-35612671.html http://www.independent.ie/world-news/north-america/revealed-... "Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right."