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Between the two clauses I honestly can't tell if you're complimenting or criticizing the airline. In any case, I love the no-hassles baggage policy (checking in
by vinay427 10y ago
Between the two clauses I honestly can't tell if you're complimenting or criticizing the airline. In any case, I love the no-hassles baggage policy (checking in bags is far more comfortable assuming they don't get misplaced) and seat selection (especially when traveling alone). The easy to understand frequent flyer program and relatively friendly staff help as well.
- nyolfen 10y agoa personal anecdote about SW and lost bags -- they put my and my mother's luggage on the wrong flight once a few years ago, and not only did they give us both $250 in credit, they also had a courier drive the bags to her home (an hour from the airport) the next morning. i was very pleasantly surprised.
- vinay427 10y agoEmirates once lost my bags on an international flight. It took numerous phone calls with confused representatives and almost two weeks to show up (after more than half of my trip) and I didn't get any credit for my patience. Considering this is an airline with supposedly good service on a transcontinental flight, I'm also very pleasantly surprised by your Southwest experience.
- phil21 10y agoEvery airline will drive your bags the next morning (or whenever it is they finally arrive and they find them) - they are legally required to. I'm far more impressed when my bags catch up with me in some remote location in the middle of the third world you have to give directions by people and landmark :) But so far they've gotten them to me without fail.
- sixothree 10y agoToo a point, I can forgive being late because of bad weather or logistical reason. But I absolutely hate being stranded in a layover city.