4 ms·
I was once in a small crash flying United. There was no major injury, but a lot of scare and a day of travel lost. United took good care of us, then I receive a
by gabaix 10y ago
I was once in a small crash flying United. There was no major injury, but a lot of scare and a day of travel lost. United took good care of us, then I receive a 'sorry, here's $50 in credit' mail. I was stunned by how small the amount was.
A few weeks later a passenger created a Facebook group, and we all started to share our experience. United caught wind of it, and sent us $500 credit almost right away, with bigger apologies for the incident.
- hasteur 10y agoCreating the group scared United because you didn't have any unifying characteristic other than the event. Having people ruminate together could have been the fermenting grounds for several (or a class action) lawsuit against the company.