> If I keep dropping airlines for every unpleasant experience, I ll run out of options for flying. While normally I might agree, I can't honestly say that I've

> If I keep dropping airlines for every unpleasant experience, I ll run out of options for flying. While normally I might agree, I can't honestly say that I've seen other airlines resort to such excessive measures for something that was clearly their fault. The act and immediate response was pretty deplorable in my eyes, including the internal e-mail from the CEO himself who accused the passenger of certain adjectives that are objectively false when considering both video evidence and the legal stance as interpreted by lawyers who have assessed the situation. As such I will refuse to ever buy a ticket from them.