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If it was just that the flight attendants fucked up by calling in the cops in a situation that didn't really call for it that would be one thing. But it was mor
by petilon 10y ago
If it was just that the flight attendants fucked up by calling in the cops in a situation that didn't really call for it that would be one thing. But it was more than that. The CEO made the situation worse by not apologizing and instead blaming the passenger for being "disruptive and belligerent". It was only after the stock dropped that he apologized. This shows that poor customer service is ingrained in this corp.
- deleted 10y ago[deleted]
- deleted 10y ago[deleted]
- nyolfen 10y agothe first statement issued by the CEO on twitter also used the truly orwellian word choice of calling what happened "re-accommodation" (even in the context of apologizing for it), which many people found insultingly tone-deaf passive voice PR-speak