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Ask HN: How can Vultr offer 100% uptime?
I was reading Vultr's SLA: https://www.vultr.com/sla/.
Although they require you to acknowledge the outage by submitting a support ticket while your server is down or it's not considered an outage (and that's not going to happen, specially for 9-minutes outages), they do say they offer 100% uptime.
How reliable is this? AWS went down many times, I doubt Vultr can actually do it, or I'm missing something?
- sjs382 10y agoIt's marketing. They promise the 100% offer account credits if (read: when) they don't meet their promise. The cost of not meeting their promise, if caught, is minimal—if your $10/mo VPS is down for 59 minutes, they offer 24 hours worth of credit (which works out to about $0.33). Being able to make this claim is very much worth the amount they expect to pay out in account credits.
- nkkollaw 10y agoYes, also the fact that you have to find out that the server is down, and open a ticket or it won't count as an outage. I just thought it was weird they claimed 100%. I guess everyone goes down. I'm building a GlusterFS cluster. I have 2 nodes with Digital Ocean, 2 with Vultr in Amsterdam, and 2 in Frankfurt. Hopefully the whole Vultr infrastructure won't go down for a long time or the 2 Digital Ocean servers will get a lot of load.