While that sounds like a nice thing to do on a personal level, it distracts from the real issue at hand - poor service and handling of a situation that was bad

While that sounds like a nice thing to do on a personal level, it distracts from the real issue at hand - poor service and handling of a situation that was bad from the start. I strongly disagree that the passengers should have stepped up and taken the fall for poor practices from United. People don't need to be better humans - companies need to be held accountable for their actions and act better towards their customers.