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This is a new kind of UI/UX dark pattern. The United app lets customers pay for seats, and any reasonable person thinks that's the whole of it. But the fine pri
by jph 10y ago
This is a new kind of UI/UX dark pattern. The United app lets customers pay for seats, and any reasonable person thinks that's the whole of it. But the fine print says that's not true, and says you can be forcibly removed if the flight is oversold.
https://darkpatterns.org/ https://darkpatterns.org/
"When you use the web, you don’t read every word on every page - you skim read and make assumptions. If a company wants to trick you into doing something, they can take advantage of this by making a page look like it is saying one thing when it is in fact saying another."
- tunesmith 10y agoBut that is explicitly not true, that is what the article is about. You cannot be forcibly removed if the flight is oversold. That's the whole point.
- Vivtek 10y agoNo. The fine print does not say that. The fine print says they can deny you boarding, not remove you once already boarded. Your point about the dark pattern is all too true, but United still behaved entirely illegally here.
- scrumper 10y agoIt's still denied boarding, and would be so until the doors were closed, so he wasn't technically boarded at the time he was removed. (And they can remove you for all sorts of reasons even after you've boarded.) United behaved despicably, but not illegally.
- CyberDildonics 10y agoSo someone with their luggage checked, their carry on stowed, and already in their seat is not boarded? Do you have a source that says this?