I love this approach. Lately, when I go in to meet with people about what products they want or what they need to make their job easier, I just ask them exactly

I love this approach. Lately, when I go in to meet with people about what products they want or what they need to make their job easier, I just ask them exactly that. "What do you need to make your job easier?" "What pisses you off?" etc. Just sit there and let the info flow :) I work with a guy who is the exact opposite and i'm constantly glaring at him to get him to stop talking!