2 ms·
Regardless of legality, or if the passenger's response was warranted or not, he should have apologised IMO. A paying passenger was unwillingly removed from a fl
by stordoff 10y ago
Regardless of legality, or if the passenger's response was warranted or not, he should have apologised IMO. A paying passenger was unwillingly removed from a flight to make room for employees. I think most people in that situation would be rather angry with the company.
- FabHK 10y agoHe should apologise for thwarting someone's travel plans, that's true. It happens - aviation is complicated, sometimes planes are overbooked, sometimes not all seats are available. Then passengers are IDB and get the legal compensation (and frequently more). And the CEO's initial (and much ridiculed) reference to re-accommodation was an apology for that, wasn't it? The fact that the passenger had to be dragged out was due to the passenger, though.