I'd argue this is their own fault for failing to establish a business model and expectation of payment. Once you give things away for free for a long period of

I'd argue this is their own fault for failing to establish a business model and expectation of payment. Once you give things away for free for a long period of time and then begin to charge later the blowback is severe. Howerver, if you set expectations upfront, people are less likely to revolt. Note, I am not one of these people because I appreciate and respect paying companies for products that I use and love. I think this stems from my founder's mentality more than anything though.