I think its the US airline unions. Not all unions are good or bad, but it seems to me that when people are unionized they become more hostile towards their emp

I think its the US airline unions. Not all unions are good or bad, but it seems to me that when people are unionized they become more hostile towards their employer and eventually their customers. By their very existence, unions form an us vs them mentality that seems hard to break. Unions then need to reinforce their value to their members by always having a fight over something. I've had great flight attendants on US airlines, but some talk to customers in a way that I can't imagine even McDonald's employees getting away with. Why does United put up with surly flight attendants when McDonald's doesn't put up with surly staff? I think it's probably the unions. I also think customers don't care very much. Customers want cheap more than anything else. But I've flown many low cost carriers around the world, but no flight attendants are quite as nasty as some of the ones at US major carriers.