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Yea I think heard this podcast. Basically your email password gets hacked and once they have access to your mail they reset you're uber password. Once they ha
by fstuff 9y ago
Yea I think heard this podcast. Basically your email password gets hacked and once they have access to your mail they reset you're uber password. Once they have access to your uber account they immediately change the email and phone number on the account.
Some Insider info, I used to be a contractor for them at corporate.
The reason support is useless is because your account has 3 identifiers the UUID (nobody knows this, it's like 16 characters), you're phone number, and email. So once those are changed support has no way to find your account and that's when you'll get the run around because support can't access any billing info and can't look you up that way.
I'd suggest looking through you're old email for a legit p/w reset or if you still have the messages from when you signed up. You might be able to find the UUID that way.
Edit: you should also tell your credit card company to block any charges from Uber until this gets cleared up.
- thecopy 9y agoHi, thanks for you reply. I will try to call my bank tomorrow and check if they can do this. But I have 2FA on my mail so i am pretty sure that they did not get access to my mail.
- fstuff 9y agoIt doesn't have to be your email though...just any account that got hacked. A lot of people use the same p/w across multiple services. In that pod cast they were saying anytime there's a hack and account p/w's get leaked hackers will try those passwords on different services. If you used the same password anywhere else you should reset it. just to be safe, check your email on have I been pwned. https://haveibeenpwned.com/ https://haveibeenpwned.com/
- thecopy 9y agoBut if i find my UUID (i think i have) how do i communicate this to Uber?
- fstuff 9y agoThey'll know what it is, just include it with your with your phone number and email that your account was originally associated with. Also if you have a email with that, forward it to support so you can prove your email was tied to that account.
- fstuff 9y agoI found mine, it was in the reply to field in an old email I had with support.