my guess is this trend will continue bringing United down for awhile, though. sure, people have a short-term memory for this type of thing. in two days everyo

my guess is this trend will continue bringing United down for awhile, though. sure, people have a short-term memory for this type of thing. in two days everyone will be outraged at something else. but most people don't fly very frequently. and they don't have many preconceived notions about airlines. ask someone what they think of Nike or Apple or Honda and they probably have an opinion. Ask them what they think of Alaska Airlines or Delta and the average person probably doesn't. So now the next time this Average Person does want to fly, and they have to pick an airline (which tend to be priced around the same amount, except for specific routes), what are they going to think when they see the name United come up? They'll think about really the only thing they know about United, which is they smash people's faces and throw them overboard.