Everyone gets that. We're mad that United messed up the logistics of having staff in the right cities, and instead of treating their customers well they decided

Everyone gets that. We're mad that United messed up the logistics of having staff in the right cities, and instead of treating their customers well they decided to use literal force to removed a customer with a confirmed seat who was already boarded. They had better alternatives: other customers had offered to leave for higher voucher value, I'm sure they could have paid someone already in Louisville 4x overtime. Instead they chose force and intimidation.