4 ms·
United should've planned ahead for their staff to get to where they need without forcing somebody off the plane. They already knew how many tickets were sold, h
by ropiku 10y ago
United should've planned ahead for their staff to get to where they need without forcing somebody off the plane. They already knew how many tickets were sold, how many checked in and how many boarded (they were already on the plane).
- scurvy 10y agoPeople get sick. Stuff happens. Every airline does this. It sucks, but if you think your distributed system in the cloud is complicated, running an airline every day would blow your mind.
- cmurf 10y agoNope. They needed to have their house in order before boarding. They have the contractual right to deny boarding for overbooking, but this was not strictly an overbooking. They wanted to replace paying customers with non-paying non-customer crew, i.e. not overbooked. But even if you word smith this into overbooking, once the plane is boarded, the contract has a list of reasons for removing a passenger and not a single one of those reasons applies to this case. The airline needed to raise the compensation price until someone volunteered, and if still no one volunteered, then tough noogies. They still do not get to shift from a civilized situation to a violent one by dragging state police power into what is strictly a monetary dispute.
- LoSboccacc 10y agoAlso their right to deny boarding ends once a passenger is boarded
- scurvy 10y agoNot true. Boarding basically means haven't left the gate. If you get to your seat, sit, then they realize that your seat belt is broken, they can deny you "boarding" instead of dispatching a tech to fix the belt. You were seated on the plane, now you're not. Boarding is an overly broad term, but that's how it is written.
- cmurf 9y agoThis isn't convincing. The farthest I will stretch out boarding is, the moment your baggage is stowed and you are seated with a seat belt fastened (as required by FARs), then you are boarded. In your example the basis for refusing transport is that due to an equipment problem it's not possible for that passenger to comply with FAR safety regulations and therefore is in breach of the contract of carriage for the airline. The terminology of the word boarding isn't even relevant in your example.
- scurvy 10y agoUnited didn't drag anyone off the plane. ORD PD did. Also, boarding is any time up until gate departure.