I don't think most of the criticism on the case is about whether it was legal or not. Judgement is relatively easy as anyone can come up with ways how this coul

I don't think most of the criticism on the case is about whether it was legal or not. Judgement is relatively easy as anyone can come up with ways how this could have been avoided. For example offering more money and maybe to anyone else than the doctor who needed to be on the plane. If the flight crew was not able to offer more money for the bump that's still United policy's fault. I don't think the points matter in this case :)