Absolutely not. The airline made a bad situation worse by refusing to offer adequate compensation, and they made it even worse by introducing violence. This man

Absolutely not. The airline made a bad situation worse by refusing to offer adequate compensation, and they made it even worse by introducing violence. This man saw that he was being wronged, and he refused to allow them to wrong him without some type of protest. If he had left and said, 'Well, this isn't right,' nothing would have come of it. He would have received no justice. Now, there's a good chance that he'll be adequately compensated for his trouble, and United will be adequately shamed/penalized by would-be customers.