>ONLY available through a local visit of a MS agent (9 to 5 , Monday to Friday) at a cost of (say) US$ 100.00/hour + US$ 1.00/mile Microsoft really should adop

>ONLY available through a local visit of a MS agent (9 to 5 , Monday to Friday) at a cost of (say) US$ 100.00/hour + US$ 1.00/mile Microsoft really should adopt this approach to customer service. It's been very successful for John Deere obviously, so for MS it should be even more successful. They could increase their profitability greatly. Who cares if it pisses off customers? They're not going anywhere; they'll just pay up and gripe about it. There is literally no reason MS should not treat their customers this way. They're missing out on a lot of revenue here.