> So what do you do when someone refuses to leave? They should not get into this situation. At ALL. They should, like they normally do, handle overbooking at t

> So what do you do when someone refuses to leave? They should not get into this situation. At ALL. They should, like they normally do, handle overbooking at the boarding stage -- by either offering compensation or by issuing IDB checks to people they choose to prevent from boarding. What happened is major mistake and is morally despicable. I hope the passenger gets punitive damages.