What really gets me is the PR flack smirking and waving his middle finger: > [Charlie] Hobart said in the statement. "We apologize for the overbook situation."

What really gets me is the PR flack smirking and waving his middle finger: > [Charlie] Hobart said in the statement. "We apologize for the overbook situation." In other words, "sorry about selling more seats than there were on the plane, but yeah, we had that guy beaten and dragged off. Deal with it."