The passenger didn't unreasonably escalate. If the airline screws up, they need to pay the price. And physically harming the customer crossed several lines. Al

The passenger didn't unreasonably escalate. If the airline screws up, they need to pay the price. And physically harming the customer crossed several lines. Also, it looks like United violated their own rules: https://www.united.com/web/en-US/content/contract-of-carriage.aspx#sec25 https://www.united.com/web/en-US/content/contract-of-carriag...