4 ms·

Today must be a fun day to be on United's PR team.

by Twirrim 10y ago

TallGuyShort 10y ago
Tough day for them, but now tomorrow I'm sure customers will be a lot more compliant and willing to take arbitrary orders to save the airline money, and that will make everyone's job easier. #WorthIt
- jessaustin 10y ago
  Sadly, you're probably right. One suspects there have been several memos from corporate directing gate agents to reduce voucher spending by any means necessary. It isn't shocking that the obvious solution to this gate agent was to beat up a random Chinese guy.
  - TallGuyShort 10y ago
    And if people doubt this, I'd refer them to the written apology issued by the CEO. He's very sorry that the passenger made them do this.
- ksrm 10y ago
  The system works!
exhilaration 10y ago
They just released this non-statement: https://twitter.com/united/status/851471781827420160 https://twitter.com/united/status/851471781827420160
- drcode 10y ago
  "So sorry we had to reaccommodate your forehead by concussing it against an armrest"
  - tedmiston 10y ago
    If I'm understanding correctly it was not United that did this but the police officer. The airline doesn't control the officer.
    - drcode 10y ago
      You have a very naive way of looking at the world if you think United had no role in this officer's actions.
      - tedmiston 10y ago
        I don't see the claim that "United had no role in this officer's actions" in anything I wrote. To be more explicitly, my parent comment is referring to once the airline escalates the situation to police, overriding it is out of their hands as airlines cannot control the police.
- ryandrake 10y ago
  They apologized for having to "re-accomodate" the customer's face into the armrest. Some wordsmith is earning his paycheck today, that's for sure! (EDIT: Looks like drcode beat me to that one)
protomyth 10y ago
Given things, I would bet United's lobbyists are going to have a bit of fun also, because this is something sure to get a Congressperson on TV.
justin66 10y ago
The notion that this day would be significantly different for United's PR team assumes a level of self-awareness on their part that might or might not actually exist.

Today must be a fun day to be on United's PR team.

by Twirrim 10y ago

Today must be a fun day to be on United's PR team.

Tough day for them, but now tomorrow I'm sure customers will be a lot more compliant and willing to take arbitrary orders to save the airline money, and that will make everyone's job easier. #WorthIt

jessaustin 10y ago
Sadly, you're probably right. One suspects there have been several memos from corporate directing gate agents to reduce voucher spending by any means necessary. It isn't shocking that the obvious solution to this gate agent was to beat up a random Chinese guy.
- TallGuyShort 10y ago
  And if people doubt this, I'd refer them to the written apology issued by the CEO. He's very sorry that the passenger made them do this.
ksrm 10y ago
The system works!

exhilaration 10y ago

They just released this non-statement: https://twitter.com/united/status/851471781827420160 https://twitter.com/united/status/851471781827420160

drcode 10y ago
"So sorry we had to reaccommodate your forehead by concussing it against an armrest"
- tedmiston 10y ago
  If I'm understanding correctly it was not United that did this but the police officer. The airline doesn't control the officer.
  - drcode 10y ago
    You have a very naive way of looking at the world if you think United had no role in this officer's actions.
    - tedmiston 10y ago
      I don't see the claim that "United had no role in this officer's actions" in anything I wrote. To be more explicitly, my parent comment is referring to once the airline escalates the situation to police, overriding it is out of their hands as airlines cannot control the police.
ryandrake 10y ago
They apologized for having to "re-accomodate" the customer's face into the armrest. Some wordsmith is earning his paycheck today, that's for sure! (EDIT: Looks like drcode beat me to that one)

protomyth 10y ago

Given things, I would bet United's lobbyists are going to have a bit of fun also, because this is something sure to get a Congressperson on TV.

justin66 10y ago

The notion that this day would be significantly different for United's PR team assumes a level of self-awareness on their part that might or might not actually exist.