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If I'm spending six figures on your product I expect at least a certain amount of support to be free.
by RhodesianHunter 10y ago
If I'm spending six figures on your product I expect at least a certain amount of support to be free.
- kk_cz 10y agoYou expect wrong. Standard support fees are usually in ranges of 10-20% of the price that you are paying for the product. And it makes sense - costs of providing support are not constant why should their price be?