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> At its peak, the call volume and a short-staffed call center pushed wait times as high as six minutes—the city's goal is to answer most 911 calls within 10 se
by csours 10y ago
> At its peak, the call volume and a short-staffed call center pushed wait times as high as six minutes—the city's goal is to answer most 911 calls within 10 seconds.
This is why we can't have nice hacks.
- ZanyProgrammer 10y ago911 systems (alas) get overwhelmed all the time in large cities (for various reasons).
- imglorp 10y agoThis was intentional, and it was harmful. How many people that actually needed help during this time could not get any? It seems Dallas 911 is already killing people when the system is overwhelmed on good days: https://www.washingtonpost.com/news/morning-mix/wp/2017/03/16/t-mobile-ghost-calls-clog-dallas-911-families-blame-backlog-for-deaths/ https://www.washingtonpost.com/news/morning-mix/wp/2017/03/1...