1. Be interested in the person standing opposite you, show real empathy. 2. Listen to what they say. 3. Try to understand why they say what they say; if neces

1. Be interested in the person standing opposite you, show real empathy. 2. Listen to what they say. 3. Try to understand why they say what they say; if necessary, ask questions. 4. If you ask questions, ask open-ended questions. ("Why do you say that?" is a great one to start with.) 5. Watch people whom you know from experience to be good conversationalists, emulate them. 6. Practice :-)