"... he even says that if they hadn't made a mess he wouldn't have known what had happened, and would have probably accepted a repeat booking." Seems odd that

"... he even says that if they hadn't made a mess he wouldn't have known what had happened, and would have probably accepted a repeat booking." Seems odd that they wouldn't have made an effort to clean-up since having a good profile is more or less essential to being able to rent another airbnb appt?