What I, personally, see as customer irrationality cannot be spoken for by you, without a large amount of irrationality occurring in your own frame. It is simpl

What I, personally, see as customer irrationality cannot be spoken for by you, without a large amount of irrationality occurring in your own frame. It is simply impossible to know what me, or the fictitious irrational customer, is thinking, regardless of made up statistics that are meaningless to anything when it (the irrational event) actually happens. Thinking that it can be "solved in the future" by moving some things around in this reality is irrational as well, especially given you assume that process may be improved to the point it doesn't happen "much" or there are people with infinitely more patience than the previous person to deal with it, or that people won't become more irrational when you force them into rational action. All irrational, which is simply meant to say, it will require more work to determine. That I'm being downvoted is one piece of evidence there are people who don't like what I'm saying because they think it also can be "solved". Also irrational. So, I state it again now for good measure: "One may not remain rational while being forced to deal with a given amount of irrationality."