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I had a similar experience two weeks ago. They asked for my iPhone's passcode when I went in to have my screen replaced. This was apparently going to be stored
by mcone 10y ago
I had a similar experience two weeks ago. They asked for my iPhone's passcode when I went in to have my screen replaced. This was apparently going to be stored in a database — I saw the form field on his iPad.
When I refused to give it to them, on the basis of privacy, the employee said that Apple could not provide the service. He backed down a little when I asked to speak to his supervisor, but then said that not providing my passcode would void my iPhone's warranty. Eventually they performed the service without my passcode and had me perform the functional testing myself before walking out of the store.
I wonder how many thousands (millions?) of iPhone passcodes are stored in Apple's database? And of course the average owner probably doesn't think to change the passcode after the service is completed.
- HappyTypist 10y agoThe reason for asking for your passcode is so they can perform functional testing, and they don't end up giving customers a device that isn't perfect. It is stored in a database, but the passcode is deleted immediately after the genius marks the service as completed.
- deleted 10y ago[deleted]