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>You buy a product or a service? The person you bought it from is 100% responsible. They are only responsible to the extent that their contract with you allows

by ksk 10y ago

>You buy a product or a service? The person you bought it from is 100% responsible. They are only responsible to the extent that their contract with you allows for. Taking the example of safety deposit boxes, banks will make you sign a contract that removes liability, except in the case of gross negligence. What constitutes gross negligence is up to a court to decide. Applying that to being the victim of a cyber-attack or robbery, I don't recall a court ever not siding with a bank. Of course I don't know every single case, but maybe you can dig one up, since you seem quite motivated here.

milesrout 10y ago
>They are only responsible to the extent that their contract with you allows for. The law doesn't allow you to sign away consumer guarantees act or sale of goods act rights (at least here in NZ). So a bank cannot make you sign a contract that removes their liability to keep things in a safety deposit box safe, because in fact keeping them safe is the entire point of a safety deposit box. That's their responsibility. If a bank gets hacked, and loses customer information, then it is because of poor security practices, and that is gross negligence.