A bit off topic, but I was just in New Orleans for a fun trip. I normally use Lyft, but apparently Lyft pickups were not allowed at the airport so I used Uber

A bit off topic, but I was just in New Orleans for a fun trip. I normally use Lyft, but apparently Lyft pickups were not allowed at the airport so I used Uber (my last Uber ride was months ago). After waiting at least 15 minutes in the pickup spot, my driver cancelled. Annoyed, I requested another Uber ride (which went fine). However, I was shocked to learn that Uber had still charged me a cancellation fee for the first ride and continued to argue it was appropriate when I protested. I finally resolved it when I continued to press the issue, but I found the whole scenario incredibly customer-hostile. Along with the litany of gross Uber stories, I will continue to prefer Lyft!