My personal nightmare with BofA started when they merged with Fleet. I had a credit card with Fleet and it had been set to auto-pay the balance every month. Aft

My personal nightmare with BofA started when they merged with Fleet. I had a credit card with Fleet and it had been set to auto-pay the balance every month. After the merger, the auto-pay got disabled without telling me and by the time I realized it two months later, around $20 of interest had accrued. After customer support calls to try to get it resolved, they refused to refund the interest. So I asked to cancel my account and asked for the full-payoff amount and the address to mail the check. Since I had paperless billing, I didn't have an official slip to send in with my payment, but I wrote my Fleet account number on the check and the check was cashed a couple of weeks later. I assumed the unpleasant situation was finished. Little did I know, my nightmare was just beginning. Several years later, I was applying for an apartment and I failed the credit check. I got a hold of my credit report and saw that BofA claimed I had a large unpaid balance that was several years behind. After calling them many times to try to resolve it, we finally figured out that they had credited my payment to a non-existent account and that my account had a different BofA account number that was different from my Fleet account number. I thought that would clear everything up, but after they reconciled the two accounts, they still claimed I owed them over $4k in interest that had accrued on the unpaid account. No amount of common sense could make them realize that they cashed my full-payout amount check so my account should be fully paid off. It took getting a lawyer involved for them to finally zero out my account and, by that time, I'd missed out on the apartment. The lawyer also helped me dispute the credit mark on my account with the agencies because BofA refused to remove it. Hundreds of hours of my life calling their inept customer service and over $1k in legal fees all because of their screw-ups. BofA are a truly despicable company that doesn't give customer service reps the ability to make even obvious, common-sense adjustments which leads situations like mine. Whenever I have the chance, I try to warn people away from doing business with them. They literally took a happy customer (I loved Fleet) and, through incompetence unwillingness to act reasonably, turned him into an enemy for life. And all for $20.