I received several phone calls from their Regulatory complaints/compliance department. Played phone tag with them for a few days, until I finally just left them

I received several phone calls from their Regulatory complaints/compliance department. Played phone tag with them for a few days, until I finally just left them a message instructing them to refer to the resolution on my complaint. They actually give you a field to fill out on the agency websites: "What would you like to see happen as a result of this complaint?" Basically just said send me my money. They held onto it for more than 6 months. What is laughable is before I got fed up dealing with lower level employees and managers, I had them telling me to consult legal counsel - over an $1,800 check. Yeah pay an attorney $1,800 to represent me .. to receive $1,800! Makes sense of BofA! Why didn't I think of that?