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Lots of US companies aren't used to the consumer protection laws in other countries, Valve recently got in trouble for their steam refund policies. Here in NZ
by disordinary 10y ago
Lots of US companies aren't used to the consumer protection laws in other countries, Valve recently got in trouble for their steam refund policies.
Here in NZ stated warranties mean nothing the actual warranty is what is a reasonable expectation, I'd expect a laptop to work for at least five years and so my expectation is Apple or an Apple authorised repairer would service or replace it for the entirety of those five years.
- SubNoizey 10y agoYeah, the ACCC are great here. They could always do more but it seems like they're one of the most active parts of our government.
- disordinary 10y agoAnother interesting part of the Consumer Guarantees Act (which I'm guessing is similar to the ACCC) is if a product is replaced with something new then the lifespan of the item resets, so if my laptop is replaced three years into an expected five year lifespan then I get another expected five years. It's amazing how companies try to get away with things though.
- rmccue 10y agoThe Consumer Guarantees Act is like the Australian Consumer Law; the ACCC is just the body responsible for enforcing it and representing consumers. The analogous body in NZ is the Commerce Commission: http://www.comcom.govt.nz/the-commission/making-a-complaint/ http://www.comcom.govt.nz/the-commission/making-a-complaint/