It's not like unusual name support isn't a common issue, but they also had a unique key that they failed to check - the SSN. The name at stake could have just a

It's not like unusual name support isn't a common issue, but they also had a unique key that they failed to check - the SSN. The name at stake could have just as easily been Bob Smith. The issue in this case wasn't a technological one, but a procedural one. Third-party withdrawal due to court proceedings is an exceptional scenario - not a regular one. Managerial staff would have had to sign off. Someone had to explicitly decide to ignore all the conflicting information.