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While BofA has its share of blame to absorb here, the specific issue is the lack of support for unusual names such as names containing whitespace. The issue may
by rodionos 10y ago
While BofA has its share of blame to absorb here, the specific issue is the lack of support for unusual names such as names containing whitespace. The issue may affect other banks, big or small. I for instance had once to deal with a banking application not supporting non-US phone numbers for 2FA, and yet positioned to serve customers 24x7 globally.
- justabystander 10y agoIt's not like unusual name support isn't a common issue, but they also had a unique key that they failed to check - the SSN. The name at stake could have just as easily been Bob Smith. The issue in this case wasn't a technological one, but a procedural one. Third-party withdrawal due to court proceedings is an exceptional scenario - not a regular one. Managerial staff would have had to sign off. Someone had to explicitly decide to ignore all the conflicting information.
- rodionos 10y agoSure, the SSN wildcarding was totally inappropriate.