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The Apple warranty is with Apple itself (and the authorized repairshops). The EU warranty (2 years minimum, varies throughout countries) is with the seller of t

The Apple warranty is with Apple itself (and the authorized repairshops). The EU warranty (2 years minimum, varies throughout countries) is with the seller of the device. I once had a defective SSD in a macbook air out of the 1 year apple warranty period and in the 2 year EU mandated period. Bought on the Apple online shop. There were warnings on the website that it might end up costing money and it really seemed like apple was disliking the EU mandated warranty. I was sent that evening to an authorized repair shop. There they told me that the repair will take longer (up to a week) as the device does not have the 1 year warranty anymore and needs to get cleared by Apple to get repaired. On the next morning at around 8 AM I got a call that I can pick my device up.

gambiting 10y ago
EU mandated warranty is not a warranty that people have in mind when they say that word. EU barely mandates that the manufacturer has to replace/fix a product which has manufacturing faults up to 2 years after purchase(this actually extends up to 6 years in some cases). However, it's up to you to show that something is a manufacturing fault - an incorrectly assembled iPhone case for example, you can expect Apple to fix that within 6 years of buying the phone, and they can't say it's out of the original 1 year warranty so they won't fix it. But if your phone dies 2 years after buying it, they don't have to fix it by law, unless you can prove that it died because of a manufacturing error.
- LoSboccacc 10y ago
  almost spot on. the caveat you cite - that you have to demonstrate it's a fault in manufacturing - is how they try to get away without replacing the device. however, to cover all bases, within the first six months of device life it's the manufacturer that has to prove the fault was not caused from a manufacturing defect.

gambiting 10y ago

EU mandated warranty is not a warranty that people have in mind when they say that word. EU barely mandates that the manufacturer has to replace/fix a product which has manufacturing faults up to 2 years after purchase(this actually extends up to 6 years in some cases). However, it's up to you to show that something is a manufacturing fault - an incorrectly assembled iPhone case for example, you can expect Apple to fix that within 6 years of buying the phone, and they can't say it's out of the original 1 year warranty so they won't fix it. But if your phone dies 2 years after buying it, they don't have to fix it by law, unless you can prove that it died because of a manufacturing error.

LoSboccacc 10y ago
almost spot on. the caveat you cite - that you have to demonstrate it's a fault in manufacturing - is how they try to get away without replacing the device. however, to cover all bases, within the first six months of device life it's the manufacturer that has to prove the fault was not caused from a manufacturing defect.