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Consumer guarantees do not apply if you: [...] - misused a product in any way that caused the problem [...] - asked for a service to be done in a certain wa

Consumer guarantees do not apply if you: [...] - misused a product in any way that caused the problem [...] - asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted source: https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees https://www.accc.gov.au/consumers/consumer-rights-guarantees... Good luck with that. Also, Apple (US) licenses all their software to you without any warranty. If you wish to keep using their device, you have to accept that the very first time you turn it on. By this, Apple tries to protect your privacy (which is coincidentally also now basically their core business value) by not letting 3rd parties compromise your phone's security.

rmccue 10y ago
The consumer guarantees are specific rights that you cannot sign away; that is, there's no such thing as no warranty. Whether you agree to it when you turn your phone on is irrelevant. As for misuse, that applies only if it caused the problem. The ACCC's case is that Apple refuses to do any repairs, even when they would be guaranteed (such as a manufacturing fault in the speaker), when the phone has been repaired in any way (such as the screen being replaced). If Apple can prove that these third party repairs do affect their ability to comply with the law, then they may win. I doubt that's the case personally.