The make up of the employees is pretty diverse and not everyone there is knowledgeable about every piece that ships. In fact some solutions engineers are hyper-

The make up of the employees is pretty diverse and not everyone there is knowledgeable about every piece that ships. In fact some solutions engineers are hyper-specialized at only their specific piece of the puzzle that they may not even be familiar with more than a few specific products or pieces of products that Red Hat ships. It's not a bad thing though. It allows them to be super-expert at whatever it is they know and leverage that knowledge to assist customers. So someone who is deep into encryption may not necessarily know what Rsync does, he is not devops after all and might have never maintained a server, and doesn't keep local backups (shame on them though) to need to use rsync. There are also marketing people and finance people, etc.