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"An opening line that might hint the possibility..." I'm sorry, but at some point you're just expecting the worst possible outcome from a relatively banal situa
by M_Grey 10y ago
"An opening line that might hint the possibility..." I'm sorry, but at some point you're just expecting the worst possible outcome from a relatively banal situation. Your role in that context would be show an interest and defuse the situation, and only after that failed to have an effect should you start to be concerned that this is a toxic case.
If you approach everyone who so much as barks like they're a mad dog, you'll end up meeting a shocking number "mad dogs".
- tyingq 10y agoOkay. It's a rude opener. I'll admit to that biasing my view. Starting a conversation with "your product is shit" sets a certain tone. You're likely to get better service from me if you're polite. I don't feel badly about that.
- M_Grey 10y agoYou'll never get anything from me except polite interactions in that arena, and at least in part for just that reason. The problem is that in any B2C you'll have a range of people, a Normal Distribution, and that includes a fair number of angry, entitled, rude, dicks. Plenty of them can be safely, and easily defused; and the truth is that a lot of people "come in hot" especially online. I respect your position, I do, and I wish it were the standard, but realistically it puts you at a potential disadvantage.