5 ms·
It's not about the lines that I draw or that anyone draws, it's about the fundamental power asymmetry in customer-business relationships. Obviously a bar or a B
by M_Grey 10y ago
It's not about the lines that I draw or that anyone draws, it's about the fundamental power asymmetry in customer-business relationships. Obviously a bar or a B&B have to consider the whole pool of customers, but if you're in the business of selling someone an IoT garage door opener...
- tyingq 10y agoI admit that others view it differently. But I'm not apologetic about the idea that a business can choose how much rude behavior to tolerate. Especially if I'm willing to refund without return of the product.
- trmsw 10y agoCalling a thing a "piece of shit" and leaving a critical review isn't rude behaviour. This isn't tea time at Buckingham Palace.
- tyingq 10y agoYour call, I suppose it's subjective. But I personally consider it to be rude. Would it be an appropriate support response to suggest that maybe their phone is a piece of shit?
- trmsw 10y agoIt's only rude if you believe that the customer has to respect the hard work and good intentions that went into the product, and make allowances if it doesn't "just work". They don't.
- tyingq 10y agoSimilarly, I don't have to make allowances for people that can't manage basic civility. I wouldn't send back food with a "this is shit" comment at a restaurant. Even a fast food place. Because I'm interacting with a human being, and see no reason to be a jerk. As a side bonus, "sorry, this tastes bad, could I get something else?" has a higher likelihood of resolving the problem.
- deleted 10y ago[deleted]