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"fuck this product" is also not abuse. its not even personal. people put the slightest emotions they get on a pedestal as a valid reason to do and justify anyt

• tyingq 10y ago
  No it's not abuse. But it is an opening line that might hint the possibility of a customer that's just never going to be happy. And my suggested recourse would be to refund them immediately once you recognize that's the case.
  • M_Grey 10y ago
    "An opening line that might hint the possibility..." I'm sorry, but at some point you're just expecting the worst possible outcome from a relatively banal situation. Your role in that context would be show an interest and defuse the situation, and only after that failed to have an effect should you start to be concerned that this is a toxic case. If you approach everyone who so much as barks like they're a mad dog, you'll end up meeting a shocking number "mad dogs".
    • tyingq 10y ago
      Okay. It's a rude opener. I'll admit to that biasing my view. Starting a conversation with "your product is shit" sets a certain tone. You're likely to get better service from me if you're polite. I don't feel badly about that.
      • M_Grey 10y ago
        You'll never get anything from me except polite interactions in that arena, and at least in part for just that reason. The problem is that in any B2C you'll have a range of people, a Normal Distribution, and that includes a fair number of angry, entitled, rude, dicks. Plenty of them can be safely, and easily defused; and the truth is that a lot of people "come in hot" especially online. I respect your position, I do, and I wish it were the standard, but realistically it puts you at a potential disadvantage.
  • sobani 10y ago
    I just got fired. It's raining and close to freezing. The weather caused the worst traffic jam in months. It's 8 PM when I finally arrive home so I'm hungry. And now this app, which is nothing more than a single button, refuses to start. "Fuck this product."
    • zobzu 10y ago
      Correct use of the sentence