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> It doesn't imply that the customer didn't get what they paid for. But in this case we are talking about bricking hardware remotely in retribution for a negat
by s_kilk 10y ago
> It doesn't imply that the customer didn't get what they paid for.
But in this case we are talking about bricking hardware remotely in retribution for a negative review. And we have people using the "Firing customers" rhetoric to insinuate that the needs of the corporation are more important than the needs of the human.
[I think we're basically in agreement, just expanding on my point]
- TeMPOraL 10y agoIn this particular case I'd say the company behaved very badly. But in general, about "firing customers" in B2C - when you work for customer service for anything mass-market-facing, you quickly learn that among all your customers, there are some that are just utter idiots, there are some who are entitled assholes, and then there are those who want to defraud you. This is a fact of life. Such "problem people" are a big drain on both the company and (implicitly) on the regular customers. Cutting business off with those people is a win for company and customers alike.