The team's growth was partly because of its perceived success at managing operations, but also because of large growth in customer base and application sprawl.

The team's growth was partly because of its perceived success at managing operations, but also because of large growth in customer base and application sprawl. The business model we had depended on fast releases and customers who refused to pay for much-needed testing or QA, but were happy to pay for the support we provided. Not saying that's a good thing, but it was the plate we were served.