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Automated diagnosis sounds like a time saver... What is your source material for automated diagnosis? i.e., how was it trained? Are there cases where an automat
by deskamess 10y ago
Automated diagnosis sounds like a time saver... What is your source material for automated diagnosis? i.e., how was it trained? Are there cases where an automated diagnosis could not be made for an incident and if so was manual recourse possible? How would you retrain the 'diagnosing app' to handle the new case?
- jedberg 10y ago> What is your source material for automated diagnosis? i.e., how was it trained? Incident reviews. If something happened that wasn't covered, then it is added as an outcome of the incident review. > Are there cases where an automated diagnosis could not be made for an incident and if so was manual recourse possible? For sure. Manual recourse was to dig in and figure it out either with the command line or the monitoring system or whatever else. > How would you retrain the 'diagnosing app' to handle the new case? In most cases the "diagnosing app" was a dashboard on the monitoring system, with a set of relevant graphs, so you would add a new graph. There was also a tool that correlated graphs, so you could add a new graph and correlation.