> Seen from the company's perspective, a user posting a negative Amazon review BEFORE contacting the manufacturer for help is upsetting, especially when as othe

> Seen from the company's perspective, a user posting a negative Amazon review BEFORE contacting the manufacturer for help is upsetting, especially when as others have noted, it's a product you've invested a lot in, and suddenly you have someone publicly advising others not to buy it. Of course this can cause even a well-meaning employee to go straight to damage control. Nonsense. If I buy something from you and it sucks, I'm going to leave a negative review. It's not my job to help you make your product better -- pay me a salary, if you want that. Make a better product if you want better reviews.